Introduction
F&O Specialised Cleaning Services (“F&O”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and all applicable South African data protection legislation.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what your rights are when you interact with our website at fandocleaning.co.za or engage our services.
Information We Collect
We may collect the following personal information when you use our website, submit a quote request form, or contact us directly:
Contact details — your full name, email address, phone number, and/or WhatsApp number.
Location information — the area or address where you require cleaning services.
Service details — the type of cleaning service you are enquiring about and any specific requirements you provide.
Technical data — your IP address, browser type, device information, and browsing activity on our website, collected automatically through cookies and similar technologies.
How We Use Your Information
We use your personal information for the following purposes:
To respond to your enquiries and provide you with a tailored quotation.
To deliver the cleaning services you have requested.
To communicate with you about your booking, appointment, or service.
To send you relevant updates about our services, where you have given consent.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
Legal Basis for Processing
Under POPIA, we process your personal information based on one or more of the following grounds: your consent, the performance of a contract or agreement for services, our legitimate business interests, or compliance with a legal obligation.
How We Protect Your Information
We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or alteration. These measures include secure hosting, encrypted data transmission (SSL/TLS), and restricted access to personal data on a need-to-know basis.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential. These may include our website hosting provider and email service provider.
We may also disclose your information where required by law, regulation, or legal process.
Cookies
Our website uses cookies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. Disabling cookies may affect some functionality of the website.
Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Object to the processing of your personal information.
Withdraw your consent at any time, where processing is based on consent.
Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, it will be securely deleted or anonymised.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.
Children
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or need to contact our Information Officer, please reach out to us:
F&O Specialised Cleaning Services
Johanesburg, Gauteng, South Africa
📞 +27 68 596 9648
📧 info@fandocleaning.co.za
💬 WhatsApp Us
Effective date: June 2026